MIXING AND MASTERING SERVICE

SERVICE Q&A

Whether it's online mixing, having a song mastered, , or any other aspect of audio production, we often deal with deadlines and self-imposed production schedules. Good planning is essential for the success and completion of your song!

When it comes to response times, Peak-Studios has adopted the American "Customer Care" approach. Our response time to emails or other written correspondence is often less than 3 hours, but always within 6 hours (between 09 am and 18 pm). This applies even on weekends, Sundays, and public holidays!
Peak-Studios also prioritizes the order processing of your audio production. With the help of our ticket system, we work on mixing, mastering , and other audio services based on SLAs (Service Level Agreements). This ensures an ideal production process, and you'll receive the first results of your production "just in time." Typically, we can enhance your production within 3 to 5 business days after receiving payment, often even faster!

One point of contact for all aspects of production, whether it's before, during, or after production. At Peak Studios, your personal point of contact is guaranteed!

Our team has decades of musical experience and is ready to assist you. Different production genres require varying expertise, which our diverse team can comprehensively cover.

There's nothing worse than not being satisfied afterward. That's why one of our guiding principles is "Honesty is the Best Policy." Sometimes, during a production, you may reach a point where your quality expectations start to diverge from reality. This could involve changes in arrangement or mix/mastering. Our team is dedicated to getting the best possible results from each production, working together with the producer and all involved parties.

ANY QUESTIONS ABOUT OUR SERVICE?

Send us a message - we will usually get back to you within 3 hours (on working days).

You can reach us by phone from Monday to Friday from 9 a.m. to 8 p.m.

your contact

Do you have any questions or would you like to speak personally about your project?

Chris Jones

Managing Director of Peak Studios

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Request your successful project now without obligation!

Upload your song

Conveniently submit your projects for our Online mixing servicesOnline masteringDDP imagemix analysis (mix feedback) or online podcast mixing.

We will usually get back to you within 3 hours (on working days).